So take everything we read as researchers – because that is what we should be doing – with the appropriate grain of salt and remember the whole we reason we got into the field: to design for real users i.e. OUR users.

I appreciate this article. I am testing today with a few different options and I stumbled upon it. I am going to try the plus sign on the left as a possible option. I don’t know if my users will prefer it or not – but this article gave me some options. I know the statement at the end of “do this, not that” is a strong message. But, still: grain of salt and test with your users.

Also where in the world are these people, city (which city – very different form Tampa to San Francisco) or from which part of the world (USA vs Australia – very different maturity of internet, access speeds). Then there is native language – was everyone English native or were some people non-English speakers.

The details are important without them this ‘study’ is just a random data point that can guide or mislead you. It’s unclear which it’s doing.